Returns / Exchanges
If you want to return or exchange your products, you can as long as we receive them back to our premises within 14 days from the date of delivery, and that they are in a resellable condition.
We’re sorry but we cannot accept returns on any personalised products, helium canisters, pre-filled party bags, pants, hosiery or wigs.
Fancy Dress costumes that include a wig can be returned providing the wig is unworn and the packaging seal is unbroken. Any queries please contact us on 0141 550 4828.
Please note we won’t cover the cost of returning products unless products are faulty, damaged or wrongly supplied, and if a discount was applied to your order, returned items will be refunded with the discount price paid.
All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we won’t process the refund and we’ll return it to you.
Statutory Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods.
Products can be returned to:
Jen’s Haby & Fancy Dress
Unit 39 Market Village